AI in Travel: How Artificial Intelligence is Reforming The Travel Industry?
AI in Travel: How Artificial Intelligence is Reforming The Travel Industry?
We are in the era of Artificial Intelligence (AI) Technology. Like other industries, the travel industry is also evolving and surging forward to accelerate digital transformation by embracing AI technologies.
The travel industry always needs to welcome new technology trends to make itself competitive. Not only for the travel service providers, but the use of AI applications will also aid travelers in making their travel experience more comfortable and hassle-free.
The impact of artificial intelligence in the travel industry will result in unexpected innovations across operations and customer interactions. Using AI in travel apps, travel and tourism agencies can deliver best-in-class experiences to their customers.
Unlike traditional travel mobile apps, AI-based travel apps for android or iOS devices with in-app chatbot assistance functionalities are delivering immediate and instant responses to customer queries.
A few of the best AI apps (android/iOS) are also well-trained in taking oral commands of users and booking tickets for them. Thanks to AI. From data processing to customer service, all queries can be handled by AI machines.
Advantages Of AI In The Travel Industry
How AI is changing the travel industry?
If you have this query in your mind, then here are the best answers that let you know understand how artificial intelligence is reforming the travel industry.
AI offers a bundle of benefits to the travel industry. We have discussed a few of the advantages of AI in the travel industry. AI in travel and tourism makes the traveler experience comfy and convenient. From predicting travel choices and pre-trip planning to accommodation bookings, AI handles everything seamlessly.
Let’s take a look at the advantages of AI in the travel industry
#1. Personalized Trip Planning
AI for planning personalized trips is one of the best benefits of artificial intelligence in travel. According to market reports, 30% of travelers use smartphones or systems to plan their upcoming trips. And, 50% of travelers are not bothered about a guide for their trips as smart travel apps guide them in their entire journey.
A smart AI-powered travel app can plan according to your own choice, whether it is a romantic or adventurous trip. Various brands are investing in AI in travel and offering personalized services to their customers as per their needs.
The travel brands are investing in AI to provide customized trip planning services. The companies also offer complimentary services like food & drink, hospitality, etc., during their stay. Hence, AI allows travel agencies to provide improved service and thus attract many customers. AI technology in travel also offers customers many options to visit, try adventurous activities, and many more.
#2. Better Customer Experience
Artificial intelligence is revolutionizing the travel industry. Travel and Tourism agencies are investing in AI to deliver an improved experience to travelers. Compared to offline services (i.e., human-based), AI Chatbot integration in travel apps makes services available 24*7 and responds to customers instantly.
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#3. Data Processing and Analysis
Ai in travel helps to collect and analyze the user’s data. This analysis will be helpful for travel agencies to find customer pricing preferences. The AI-powered systems can read customer reviews and analyze what they need. So, it reduces the time in tracking customer preferences and assists in generating more leads. Thus, AI helps businesses to increase conversion rates.
#4. Improved Productivity
Many travel agencies are using artificial intelligence to reply to queries instantly and automatically. For instance, AI Chatbot in airlines helps passengers in finding flights at low prices. Hence, airlines can use their employees in doing other innovative tasks that need human intervention.
#5. Brand Management
When a user wants to know about a company, they will search online to check the reviews about that company. Online customer reviews always play a vital role in expanding the brand name. Negative comments can harm the brand.
Artificial Intelligence in travel helps companies to monitor customer reviews or comments on social media platforms. It allows businesses to track their brand in the market automatically.
In particular, by using Artificial intelligence in travel, hotels/airlines can reply to negative comments and analyze the market trends. In addition, they can also analyze customer requirements. It helps travel agencies to improve the brand, sales, and revenues of the businesses.
#6. Dynamic Pricing
If you repeatedly search for a flight or hotel for booking, you might experience a price hike. So, customers won’t prefer to book tickets at very high prices than usual. Here, AI-powered dynamic pricing tools help you better. Using predictive analytics, the tools analyze prices offered by competitors faster and quote reasonable prices. Such a strategy might be helpful for travel agencies to catch more customers.
These are the few benefits that AI offers to the travel industry and reflect how AI is changing the travel industry gradually. The benefits of artificial intelligence in travel are not limited to these use cases. The impact of artificial intelligence in the travel industry would unmeasurable. For digitizing travel bookings, personalizing services, improving operational profitability, offering virtual support services, and many more functions, the role of Artificial Intelligence in the travel industry in reshaping the travel sector is indefinite.
Now, we will look at the significant AI trends in travel industry.
What AI trends will keep your travel business competitive?
Do you believe that an AI-enabled virtual assistant gets you informed about your holidays to schedule a holiday trip with your family?
Yes, it happens with AI travel apps. Custom AI travel apps (Android and iOS), based on calendar dates, will help in booking vacation trips at the best prices. Amazing right? It’s all the power of AI and its sub-technologies.
AI Trends in Travel industry
- AI-powered travel apps offer travel mapping to guide travellers and help them to reach tourist places as they planned
- AI in the travel industry makes digital conversations smoothly with virtual assistants. AI virtual personal assistants can book tickets and hotels with just voice commands.
- AI-based progressive web mobile apps to give offline access for booking tickets and sending push notifications about trips.
- The travel and tourism companies will increasingly use AI and ML technology in 2021 to offer personalized holiday packages to customers.
- AI encourages cashless card payments for ensuing hassle-free payment modes while booking tickets.
Like this, the AI trends in the travel industry allow travel agencies to engage their target customers efficiently. The travel brands are focusing on investing in AI mobile apps for grab this opportunity.
USM is one of the best travel app development companies. Our UI designers and app developers develop a transparent mobile app for your travel business. Get in touch to know more about our mobile app development services and solutions.
If you are a travel agency, get benefits from USM’s travel mobility solutions. Provide a blissful trip experience to your customers through end-to-end travel supporting apps.