Consumer Sentiment Analysis

An Incredibly Influential Tool to get customer feedback & improve business revenue
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Build Brand Reputation Using Sentiment Analysis

It is a well-known fact that it takes years to earn a reputation, but it only takes seconds to ruin it. So, building a brand reputation and maintaining it is very important for business development.

Consumer reviews can have a significant impact on determining a company’s destiny as they greatly influence purchasing decisions. Positive reviews are needed for business success and sustainable growth. In this digitalized world, 88% of people are trusting online reviews than personal recommendations.

The results of a recent McKinsey study show that “After a positive customer experience, over 85% of customers buy more. After a negative experience, over 70% bought less. It means you should not ignore the sentiments of consumers. USM’s main goal is to provide businesses with a unique and reliable adaptive solution to help them improve their online brand reputation.

USM Business Systems help enterprises accelerate digital transformation and empower their ability to run business smartly in this world of a connected ecosystem. We assist your business to commence a transformational journey by using the power of futuristic and advanced technologies. We deliver unbeatable technology solutions and services to clients across United States – Chantilly, Virginia, Frisco, Texas, California and New York.

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Sentiment Analysis

Some Of The Challenges In Sentiment Analysis

As we mentioned earlier, a text can be quite hard for a machine to dissect and interpret.
custom text analysis

Custom Text Analysis and Feedback Mining Solutions

Social media platforms have become their main platform for customers to share opinions on any product or service. It is one of the biggest sources of customer sentiment data that can help your business in the design of progressive products and better service delivery.

USM Business Systems provides custom text analysis and feedback mining solutions from scratch depending on various sizes and types of data. We introduce our cross-domain experience to create custom big data solutions that are integrated with our clients’ requirements and data specifications.

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Machine Learning Approach to Analyze Customer Sentiments

Consumer sentiment analysis (open mining) is a key element in social listening. It allows you to instantly check public opinion about your brand or product and verify whether it is in the red or green zone. We help different sizes of companies to tap into machine learning capabilities for brand conversations and open-text responses and to monitor how optimistic customers are about the brand, product or service.

You can also use our sentiment analysis service to benchmark your competitors’ weaknesses and strengths against competitors and to identify reputations before giving up.

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Voice of the Customer (VOC) Solutions Development

USM Business Systems combine machine learning and natural language processing algorithms to develop Customer sentiment analysis solutions. Our solutions help you find whether consumer sentiment analysis text is positive, negative, or neutral. This shows you whether the customer is sad, happy, satisfied, or dissatisfied.

Our voice sentiment analysis solutions helps identify voice influences, language, and conversations to simply analyze customers’ reactions or emotions related to a brand, product or business. This saves resources, time, money and efforts for businesses that spend on cold calling and general research.

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How Clients Can Use our Sentiment Analytics Solution?

Clients from various industries use our sentiment analysis online solutions in their companies to simplify the tedious task such as:

  • Monitoring customer reviews, emails, social media posts, tweets, and other types of data
  • Monitor customer feedback on products/services and give prompt response
  • Deliver services and products to the right customer at the right time
  • Analyze employee attitudes to address issues before exacerbating
  • Assess customer worries
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Delivered Successful Projects

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Years of Experience

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Great Opportunities you Can Get

Using our customer sentiment analysis solutions, you can take the following opportunities:

Filter irrelevant content and information


Monitor specific keywords on the social web

Discover Topic

Discover sentiment & topics of customer texts

Quick Warnings

Respond quickly to services/products warnings

Let’s talk About your project

Understanding your requirements and objectives is important to us. We listen and work together to create a truly unique experience.

Lets Start Work together!

    Advantages of Using Customer Sentiment Analysis Solutions

    • Get-Customer-Insights-01-1

      Get Customer Insights

      Using USM’s text mining sentiment analysis tool, you can identify the emotions behind the sentiment analysis of text and measure consumer satisfaction.

    • Discover-the-sentiment-and-topics-of-customer-texts

      Improve Customer Service

      By implementing consumer sentiment analysis on survey responses, you can find out what customers’ rate for your product/service, what makes them happy and what disappoints them. You can measure and improve the consumer satisfaction.

    • Machine-Learning-Approach-to-Analyze

      Understand Customer needs & reduce rate

      It helps understand customer needs, expand consumer base and their expectations. It also helps to identify the problem and give best solutions quickly to satisfy customers and retain them.

    • Sentiment Analysis

      Identify changes in customer feedback

      Identify the drops and increase in optimism about your products or brand. Monitor and track latest trends and see how your consumers’ feel when they turn to you.

    • Product-analysis-

      Product analysis

      Our sentiment analysis solutions help companies find out which products/items are selling fast, what those customers like and what they don't like. With this, every business can create a marketing campaign that meets consumer needs in different segments.

    • Discover-the-sentiment-and-topics-of-customer-texts

      Remain Competitive

      Sentiment analysis software can help you find out your competitors and find new areas to improve your service and product quality. By knowing the consumer's online feedback about your product/brand, you can find out the main issues to deal with on priority.

    Our Clientele

    USM has earned reputation and respect from its client by delivering top-notch customized IT solutions. We have satisfied clients from all over the globe.

    Why USM for Sentiment Analysis Solution?

    We will make your way easier to own amazing sentiment analysis software solutions.

    We use convolutional neural networks to train effective ML and NLP algorithms inspired by biological neural activity.

    • Customizable services and solutions
    • State of the art models
    • Extensible Results
    Mobile App Development

    We always strive to prove the best solutions for our consumers. Our sentiment analysis tools are designed to suit the customers’ needs and the nature of their valuable data.

    We not only plan and implement for present, but also for future. Our unique solutions will improve with your business and constantly develop your capabilities.

    Segments We Have Experience In

    USM helps accelerate innovation and gratify industry specific best practices to help run your core business efficiently.

    AI in Banking


    AI in Healthcare


    AI in Retail


    AI in Manufacture


    AI in eCommerce


    AI in Telecom

    Marketing & Sales

    AI in Marketing & Sales


    AI in Education


    We would love to add yours too!
    View Our Work

    Client testimonials

    Satisfied clients are the bedrock of any strong business and ours is no exception. Read our testimonials below.
    USM’s AI-powered solutions helped our C-level Executives to generate real-time reports and insights on operational activities performed across our various locations. They developed an AI-based virtual assistant that can learn and improve every business conversation automatically without manual effort.

    Telecommunications Giant


    USM optimized the capability of our m-learning applications. We achieved 40% increased students subscription. We are succeeding beyond our targeted boundaries with implementing USM’s AI solutions. Thanks to USM!

    BYJU’s, the Learning App

    Bangalore, India

    USM has delivered an incredible predictive analytics solution to us and made us a performance driven online retailer in India. Compared to prior financial years, we witnessed 50% of increased sales during the year.


    Bangalore, India

    We partnered with USM to fill a skill gap across our IT domains. New hires helped us to complete the major IT project we targeted within deadlines as promised to our clients.

    IT Company

    Dallas, USA


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