Robotic Process Automation (RPA) vs. AI, explained

The growing world of Artificial Intelligence (AI) is introducing several other technologies like Machine Learning (ML), Deep Learning, Natural Language Processing (NLP), Robotic Process Automation (RPA), etc. Such innovative and advanced technologies are taking AI to a greater level but also leading to some confusion.
Several people have a dilemma about the actual difference between AI and Robotic Process Automation. Most of us think that both the technologies are the same, but which is not true.
In this blog, we described the difference between RPA and Artificial Intelligence. I hope this will clear all your queries regarding RPA & AI. Let’s start.

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What is Artificial Intelligence?

Artificial Intelligence is the technology that mimics human intelligence. AI-enabled systems can understand, analyze, respond, and solve complex issues. By utilizing Machine learning algorithms, AI applications can work more efficiently.
Apart from Machine learning, NLP technology helps to understand the human language. Today’s voice assistants like Alexa, Siri, and Google Assistant, etc. are some instances of NLP-powered smart applications that understand and respond to the human voice inputs.

Recommend: AI use cases across various industries

What is Robotic Process Automation?

Robotic Process Automation utilizes a set of commands to automate regular or repetitive tasks. It requires input to perform operations, otherwise, RPA devices cannot give the exact output.
It has no in-built intelligence like AI. Hence, it has a very limited scope to improve. Moreover, if different inputs are fed to the RPA systems, the rate of error occurrence might be increased.

Difference between Artificial Intelligence and Robotic Process Automation

From the above definitions, we come to know that AI and RPA are two different terms. AI can automate the functions, whereas RPA decreases human efforts, performs tedious tasks, and completes the work in a short time. It has no doubt that these two solutions work together nicely. The integration of the capabilities of RPA and AI can generate a whole autonomous procedure!

Let’s take an example –

When we require special format bills for the system to scan the bills and put the bills into accounting software, then RPA is utilized. Artificial intelligence is used to sort the unorganized bills in the proper arrangement automatically and then let the procedure be handled by the RPA software. This concept of combining RPA with AI is called Automation Continuum.

Let’s take another example –

The integration of AI and RPA in the healthcare sector is giving incredible benefits. The healthcare industry is immensely adopting AI technology to optimize the diagnosis process of diseases. So, let’s see how RPA can be beneficial for this sector.
RPA can be helpful in care management, remote monitoring, fitness, and operational management. There are many manual difficult tasks that the healthcare firms are involved with. The tedious tasks can be handled by RPA-powered robots. For instance, entry of multiple patient forms, billing, payments, and insurance details everything can be done by the robots.
Likewise, AI-based image recognition devices can identify critical health problems like tumors in the early stages.
Hence, the integration of RPA and AI in the healthcare sector offers operational efficacy and the best patient outcomes.

A Drive Alone, A Power Together

AI and RPA are amazing technologies to restructure the business process automation, and they become a super force altogether. When RPA combines with AI, the automation process will be speed up and creates an automation continuum.
An automatic process would stimulate a more intellectual response, directly transfer to the RPA system that would finish the task. The automation continuum of RPA would decrease the waiting time on a customer inquiry service allotted at non-business hours.
The future of AI and RPA is glowing brighter and brighter as more businesses demand the solutions to enhance their productivity faster. These two technologies will bring the whole automation scale that marketers are searching for greatly to be at the front position in this competitive market.

How Does Society Benefit with AI and RPA?

Artificial Intelligence helps to solve difficult programs, but with RPA, there are more possibilities to explore the ocean floor of technologies, which exceeds the human boundaries. They can be used to perform tough tasks with more efficacy.
If you want to know more about Robotic Process Automation (RPA) and Artificial Intelligence solutions to reduce the tedious, repetitive tasks with in-built rule-based systems, then USM systems experts can help you in these regards.
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